Privacy Policy – 99ap Online Gaming Platform Pakistan

1 Who We Are

99ap is an online entertainment platform operating at 99ap.app and through the 99ap Android app. We provide sports betting — with a strong focus on Cricket, PSL and T20 events — along with Live Casino, Slot Games, Bingo and a full Game Lobby for players in Pakistan.

For the purposes of this Privacy Policy, "99ap", "we", "us" and "our" refer to the operators of the 99ap platform. "You" and "your" refer to any person who accesses the platform, registers a player account or interacts with any part of our service.

This Privacy Policy applies to all personal data we collect via the 99ap website, the 99ap mobile app and any communication channels you use to contact us — including email and customer support interactions.

99ap does not hold or claim any government licence, regulatory approval or official endorsement from any Pakistani authority. We are an entertainment platform. We handle your data responsibly and in good faith.

2 What Data We Collect

We collect different types of personal data depending on how you interact with our platform. The main categories are set out in the table below:

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs or medical information.

3 How We Collect Your Data

We collect personal data through several methods:

• Directly from you: When you register an account, make a deposit or withdrawal, contact our support team, update your account profile or opt into promotions.
• Automatically: When you use our website or app, we automatically collect technical and usage data through cookies, analytics tools and server logs. This includes your IP address, device information and how you navigate around the platform.
• From payment processors: When you transact via JazzCash, Easypaisa, Raast or bank transfer, our payment partners share the minimum data needed to process and confirm your PKR transaction.
• From identity verification services: If we ask you to complete identity verification, a third-party verification provider may process your documents and return a verification result to us.

We do not purchase personal data from data brokers or compile profiles from unrelated third-party sources. The data we hold about you is what you have provided to us directly or what we have collected through your use of the platform.

4 Why We Use Your Data

We process your personal data for specific purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent. Our main purposes are:

• Account management: To create and maintain your player account, verify your identity and manage your login credentials.
• Service delivery: To allow you to place bets on Cricket and other sports markets, play Casino games, access Slot Games and Bingo, and use all other platform features.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and to maintain accurate transaction records.
• Security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, money laundering and other forms of abuse.
• Customer support: To respond to your queries, investigate complaints and resolve account issues.
• Platform improvement: To analyse usage patterns, understand what features players use most and make informed decisions about improvements to the app and website.
• Promotions and communications: To send you information about bonuses, promotions and platform updates — but only if you have opted in or where we are permitted to do so under our legitimate interests. You can opt out at any time.
• Responsible gaming: To monitor gaming patterns and, where necessary, intervene to support responsible gaming practices.

5 Payment Data and PKR Transactions

Because 99ap processes real-money PKR transactions, payment data is handled with a higher level of care than general account information. Here is how we approach it:

• Payment data — including your JazzCash or Easypaisa account number, bank details or card information — is processed through our payment partners, not stored in full on 99ap servers. We retain only what is necessary to process refunds, verify transaction history and meet our record-keeping obligations.
• All payment data is transmitted over encrypted connections. We do not log or store full card numbers. Where card data is tokenised by the payment provider, we store only the token reference.
• Withdrawal requests are matched against your registered payment method name to prevent misdirected payments. We do not process withdrawals to third-party accounts.
• Your full PKR transaction history — deposits, withdrawals, bonus credits — is stored in your account and is accessible to you at any time.

6 Cookies and Tracking Technologies

99ap uses cookies and similar tracking technologies to operate the platform, improve your experience and understand how players use our service. Here is a breakdown of what we use:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session state and enabling secure transactions. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions typically last. This data is aggregated and anonymised. We use it to make the platform better.
• Functional cookies: Remember your preferences such as language settings, game filters and notification preferences, so you do not have to re-enter them every time.
• Marketing cookies: Only set if you have given your consent. Used to deliver relevant promotional content based on your interests and platform activity.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may work less smoothly. For mobile app users, you can manage tracking preferences through your device settings.

7 Who We Share Your Data With

We do not sell your personal data. We only share it where necessary to operate the platform, process your transactions or comply with legal obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your PKR transactions. They have their own privacy policies and data obligations.
• Identity verification providers: Where account verification is required, a specialist third-party verification service will process your identity documents to return a pass or fail result. They do not retain your data beyond what their own policies permit.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in these reports.
• Customer support tools: Our support team uses ticketing and chat tools to manage your queries. These tools process communications data on our behalf and are bound by confidentiality obligations.
• Legal and regulatory authorities: We may disclose personal data to law enforcement or relevant authorities if we are required to do so by applicable law, court order or to protect the rights and safety of our users and platform.

All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared. We do not permit them to use your data for their own marketing or unrelated purposes.

8 How Long We Keep Your Data

We retain personal data for as long as is necessary to fulfil the purposes described in this policy. The general retention periods we apply are:

• Active account data: Kept for the lifetime of your account and for a minimum of five years after your account is closed, to meet our record-keeping and anti-fraud obligations.
• Transaction records: PKR deposit and withdrawal history is retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for as long as required to support account verification and for the retention period required by applicable obligations.
• Customer support communications: Retained for up to three years from the date of the last interaction, to allow us to reference previous contacts when resolving future queries.
• Marketing preferences: Kept until you withdraw consent or update your preferences, plus a short period to process the opt-out.
• Technical and usage data: Typically aggregated and anonymised after 12 months. Individual-level technical logs are not retained beyond what is needed for security monitoring.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

9 How We Protect Your Data

We take the security of your personal data and financial information seriously. The measures we have in place include:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS. This applies to your login, account management, deposits and withdrawals.
• Encrypted storage: Sensitive data fields — including passwords and payment references — are stored in encrypted or hashed form. Plain-text passwords are never stored.
• Access controls: Access to personal data within the 99ap team is restricted on a need-to-know basis. Staff with access to player data are bound by confidentiality obligations.
• Fraud monitoring: We run continuous monitoring on account activity to detect unusual patterns that may indicate unauthorised access, bonus abuse or financial crime.
• Secure payment handling: Payment credentials are handled by our payment partners through their own PCI-DSS compliant systems. Full card numbers are never stored on 99ap servers.

While we take all reasonable steps to protect your data, no internet-based system is completely risk-free. You are also responsible for keeping your own login credentials secure and logging out of shared devices after your session.

10 Your Privacy Rights

You have several rights regarding the personal data we hold about you. We will always respond to requests in good faith and within a reasonable timeframe. Your rights include:

To exercise any of these rights, contact our support team at [email protected]. Please include your registered account details so we can verify your identity before actioning the request. We will respond within a reasonable period.

11 Children's Privacy

99ap is strictly an adults-only entertainment platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account, make a deposit or use any part of this platform.

If we become aware that we have collected personal data from a person under 18 — whether through a false registration or any other means — we will close the account, refund any eligible balance and delete the associated personal data as quickly as possible.

If you are a parent or guardian and believe that a minor has registered on 99ap using false details, please contact us at [email protected] immediately. We take this seriously and will act without delay.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our platform evolves, new payment methods are added or our data practices change. When we make material changes, we will post a notice on the platform and update the "Last updated" date at the top of this page.

Your continued use of 99ap after a policy update constitutes your acceptance of the revised policy. If the changes are significant and affect how we use your data in a way that requires your fresh consent, we will seek that consent explicitly before proceeding.

We recommend checking this page periodically. If you have questions about any change, contact our support team and we will explain it in plain language.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, our support team is available around the clock.

Reach us by email at [email protected]. Please include your registered username or account email address and a clear description of your query so we can assist you as efficiently as possible.

For questions about your account, transactions or bonus terms, you can also visit our FAQ page. For information about responsible gaming tools and self-exclusion, visit our Responsible Gaming page.